Refund and Returns Policy

Here at Shopwice, our goal is to keep our customers delighted with the products they purchase. We always try within the best possible reach to provide customers value for their money. However, there may be circumstances where a customer is not satisfied with a purchase and we have made provisions to cover these. A wrong, damaged, unfit, incorrect item may be delivered to a customer(very rare) and this refund policy is made available to cover such issues.

Our refund and returns policy lasts for 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a refund, the product must be in its original packaging, unused, and in the same condition as you received it. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

These items cannot be returned

  1. Used or not in the same condition and packaging as you received it.
  2. Specific categories like innerwear, lingerie, Beauty products, perfumes/deodorant, pants, socks and clothing freebies, grocery & gourmet, Jewelry and Pet Supplies etc.
  3. Items which have been used or installed.
  4. Products that have been tampered with or missing serial numbers.
  5. Products with missing labels or accessories.
  6. Digital products.
  7. Delivered the same product as ordered

Important Notes:

  1. If you received an item Damaged or incorrect then we may request you to share pictures or a video with the order number. The link to upload pictures and videos will be given to you by us.
  2. If you received a damaged item then you will have to inform the shipping company within 3 days of delivery.
  3. Please make sure that all returned items are packed securely to prevent any loss or damage during transit.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded

Size too small or too big

Unless not stated on the product page, all orders with sizes that are either too small or big shall not be returned. Check on the product a page if you’re supposed to size up or down for the best fit. When your shoe or clothing size is too small for you, we shall exchange the right size for you.


We only replace items if they are defective, damaged, or size does not fit(I’m the case of a shoe ad clothes.) If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should contact us and we will arrange a time ad day for the exchange.: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at {email} for questions related to refunds and returns. customers enjoy free shipping, free returns, and 24/7 customer service!


Last Updated: 1/4/23. These policies complement and incorporate by reference the Zappos Conditions of Use.


Zappos always provides FREE standard shipping on ALL orders—no minimums or exclusions! Some customers may qualify for expedited shipping at no charge—check out our mobile app or Zappos VIP for details.


Zappos ships anywhere in the United States, and to all US territories and military APO/FPO addresses.

Just because shipping is free, doesn’t mean it should take a long time. At check out, you will typically see multiple shipping options with estimated delivery dates, so you can pick the option that works best for you. Please note some items are ineligible for expedited shipping—such as watches containing lithium batteries—these items will be marked as such in the product description. Expedited shipping also is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). All delivery dates are subject to order cut-off times or carrier delays.


Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Zappos, you can return your eligible item(s) for a full refund within 365 days of purchase. Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns. Items part of a site-wide sale or promotion are eligible for return unless otherwise stated. Returns must be unworn, in the state you received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Zappos offers a number of easy return options, including shipping box-free and printer-free returns to Whole Foods Market. For more information on returns, please see the [Zappos Shipping and Return Policy.] (

Click here to start your easy self-service return. If you have received defective, damaged or incorrect merchandise, please contact us.

Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Zappos will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through [Zappos VIP] ( other perks.


You also have the option to exchange an eligible item instead of returning it for a refund. Final Sale merchandise is sold as-is and is not eligible to exchange.


You may be able to process a self-service exchange in your account—you will see this option in your account if an item is eligible to exchange via self-service. For self-service exchanges, you may only exchange one (1) item at a time from an order, and there may be up to a one (1) hour waiting period before you can request to exchange another item from that order. Our Customer Loyalty Team is subject to the same waiting period. If eligible, the replacement item will be shipped with next business day shipping free of charge. However, all items shipping to Alaska, Hawaii, P.O. Boxes, military address (APO, FPO), or US territories (e.g., Guam and Puerto Rico) will be sent via USPS and do not qualify for next business day shipping. Please note that for self-service exchanges, the replacement item can only be sent to the same shipping address used for the original order.


If a self-service exchange option is not available in your account, you can contact usto initiate your exchange.


Our processing of exchanges entails a unique system for transferring funds because we want you to receive your new item as fast as possible. The funds from the original item being returned will be transferred to an e-Gift Card or an Exchange Voucher when the exchange is initiated. Zappos will then apply the e-Gift Card or Exchange Voucher to the cost of the replacement item. You must return the original item in its original condition and original packaging within 14 days of the date of your exchange using the free return label provided to you. You will receive any refund owed to you once we receive the returned original item. If the original item is not received within 14 days, Zappos will charge your original payment method or default payment method (if original method is unavailable) for the cost of the original item (less any refund owed to you if the replacement item costs less).

If you later return the replacement item, a refund for that item (minus any shipping charges from the original order) will be issued to either: (a) an e-Gift Card if an e-Gift Card was applied to the exchange transaction, or (b) the original payment method if an Exchange Voucher was applied to the exchange transaction. The method of exchange by e-Gift Card or Exchange Voucher is determined by the Zappos system and will be disclosed to you at the time that you request the exchange.

As noted above in our return policy, it typically takes about 5-10 business days for your return to arrive at our fulfillment center for processing, and another 2-10 business days for the refund credit to post to your bank or credit card account.

Questions? Contact us – the Zappos Customer Loyalty Team is available 24 hours a day, 365 days a year!

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