Westpoint, Westpool & Mitsui Product Warranty

This warranty information applies specifically to eligible Westpoint, Westpool and Mitsui products purchased from Shopwice and supplied through the Ghana distributor from whom Shopwice sources these products.

It does not apply to Westpoint, Westpool or Mitsui products purchased from other retailers or sellers.

Shopwice works directly with its Ghana-based distributor/supplier for these products and assists customers with warranty claims, product inspection, repair arrangements and other applicable warranty support.

Warranty Coverage

For eligible products sold with the following warranty:

• 12 months comprehensive warranty
• Additional 48 months compressor warranty, where applicable

The comprehensive warranty begins from the applicable purchase date shown on the Shopwice order or invoice.

Where an additional 48-month compressor warranty applies, it begins after the initial 12-month comprehensive warranty period and covers the compressor only, subject to the applicable warranty conditions.

Warranty coverage may vary by product type or model. The warranty stated on the customer's Shopwice product page, order, invoice or accompanying warranty documentation will apply to that purchase.

How Shopwice Handles Warranty Claims

Customers who purchase an eligible Westpoint, Westpool or Mitsui product from Shopwice may contact Shopwice directly for warranty assistance.

Shopwice will verify the order and, where necessary, coordinate the claim with the Ghana distributor, warehouse or applicable service provider.

Depending on the nature of the fault, the product may need to be inspected before warranty coverage can be confirmed.

Acceptance of a product for inspection does not automatically mean that the claim has been approved.

Proof of Purchase

Customers should provide their:

• Shopwice order number or invoice;
• product model;
• serial number, where available;
• contact details; and
• description of the reported fault.

A Shopwice order record may be used to verify that the product was purchased through Shopwice.

What the Warranty Covers

Where the applicable product carries a comprehensive warranty, coverage generally applies to qualifying manufacturing or workmanship defects arising during normal use within the warranty period.

Coverage is subject to inspection and confirmation that the reported problem qualifies under the warranty applicable to that product.

Additional Compressor Warranty

Where an additional compressor warranty is included, the extended period applies specifically to the compressor.

It does not automatically extend full comprehensive coverage to the remaining components of the air conditioner.

Costs relating to installation, removal, reinstallation, transportation, refrigerant, servicing or other components are covered only where the applicable warranty expressly provides for them.

Installation and Repairs

Customers should ensure that air conditioners and other products requiring professional installation are installed correctly and in accordance with the applicable product and warranty requirements.

Damage caused by incorrect installation, improper repair, misuse, unauthorised modification or another external cause may not qualify for warranty coverage where that cause contributed to the fault.

Customers should contact Shopwice before arranging third-party repairs where they intend to make a warranty claim.

Warranty Exclusions

Subject to the particular product warranty and applicable Ghanaian law, warranty coverage may not apply to damage resulting from:

• misuse or negligence;
• incorrect installation;
• accidental or physical damage;
• fire, flooding or lightning;
• unsuitable or abnormal electrical supply;
• unauthorised modification or repair;
• damage during relocation or reinstallation;
• corrosion, pests or external environmental causes;
• normal wear and tear; or
• failure to follow applicable operating instructions.

Each claim will be assessed according to the nature and cause of the reported fault.

Important

This warranty information applies only to eligible Westpoint, Westpool and Mitsui products purchased through Shopwice.

Warranty coverage may differ between models and product categories. Customers should check the warranty shown on the applicable product page or order documentation.

Nothing in these warranty terms is intended to remove or restrict any right or remedy that cannot lawfully be excluded under applicable Ghanaian law.